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Terms & Conditions

Aquilo Refrigeration Equipment – Terms and conditions

Who We Are

This website is owned by Aquilo Refrigeration Ltd. Our address is The Mill, Marsh Fold Lane, Bolton, BL1 4HG. Our registered company number is 11999914 and we are part of a group that has been established for over 30 years.

Business to Business

Aquilo refrigeration are suppliers of refrigeration to commercial customers and all sales are considered to be a business-to-business contract.

Stock Availability

Stock levels are shown on the website and we endeavour to keep these up to date. However, there may sometimes be an occasion when a product is unavailable and the website does not reflect this. If this is the case, we will contact you as soon as possible to discuss your options.

Suitability of the Goods

Goods are not supplied on a trial basis and as such it is your responsibility to ensure that goods ordered are suitable for your requirements before placing the order. It is your responsibility to ensure that power supplies are suitable for all goods supplied. Aquilo will accept no responsibility for damage to goods or any other liability or loss caused by incorrect fitting or installation.

Aquilo takes all reasonable care to ensure that all descriptions, details and specifications are accurate. However, all sizes, colours, dimensions and measurements should be treated as being approximate. Full detailed specifications and further advice are available on request.

You must not use, fit or install any damaged or incorrectly supplied goods whether notified to Aquilo or not. If you do, you will be deemed to have accepted the good “as is” and Aquilo will accept no further responsibility in relation to such goods.

Website Information

We endeavour to make all the product information on this website as accurate as possible, however you may find that dimensions, colours and features may very occasionally differ once the product has been delivered to you. While we make the utmost effort to make sure that the product image and description reflect the real product, there can be a difference for varying reasons such as product re-development and manufacturing methods. Aquilo Ltd is not liable for any inaccuracies.

How can you use information on the site?

All images, videos, text and materials belong to Aquilo Ltd. You are able to view, print, copy and distribute content published by Aquilo Ltd website, as long as you acknowledge and agree to:

  1. use the information for your own, non-commercial purposes
  2. credit all copyrighted material Aquilo Ltd

Please bear in mind that the information published on this website can be changed or withdrawn at any moment and that Aquilo Ltd is not liable for any inaccurate information.

No person or computer is permitted to bypass any technical protections that we institute, or access, use or scrape the website by any automated means unless you are a search engine crawling the website for the sole purpose of creating a publicly accessible search index.

Warranties and Liability

If you come across any faults or issues with your product after you have purchased it, your first port of call should be the comprehensive user manuals that we provide. Please get in touch with us directly if the troubleshooting guides are unable to help.

Aquilo Ltd’s warranty is usually 2 years with the first-year parts and labour and the second year being parts only.

If your item requires a warranty call, please follow our warranty procedure detailed with your purchase. For more information about warranties, please read our warranty information page.

In the event of a failure or breakdown of the goods supplied within the warranty period you must inform us as soon as you become aware of the defect or failure and in any event before the expiry of the warranty period. Aquilo Ltd will not accept responsibility for any defect or failure of the goods notified after the expiry of the warranty period whenever the defect or failure occurred.

Aquilo Ltd.’s product warranty stated on the website product page, order confirmation email and invoice email overrides any warranty details printed in the brochure or found on any other external media.

We reserve the right to take a debit or credit card or other type of payment in advance of arranging a warranty service call. The payment will be refunded if the fault is covered by our manufacturer’s warranty but will be retained if the product fault or defect is not covered. Examples of exclusions include, but are not limited to; incorrect installation, damage, misuse or lack of maintenance including cleaning.

Aquilo Ltd is not liable for any lost profits or business interruption that may have directly, indirectly or incidentally arisen from a faulty or defective unit. It is the customers responsibility to plan and prepare for such instances.

The Customer agrees that Aquilo Ltd will not be liable for any losses or damage suffered by the Customer including but not limited to damage to neighbouring or connected items or premises, consequential loss, loss of business, business interruption or loss of time due to the use or purchase of the Goods by the Customer. Aquilo Ltd will not be liable for any additional damage caused by the Customer’s failure to report a fault or defect in good time or failure to provide reasonable access to the Goods for repairs, service or engineer visits. Nothing in this agreement shall exclude Aquilo Ltd statutory liability for injury or death.

(Note: Highlands and islands may incur a surcharge).

Parts Only Warranty

A parts only warranty which applies in the second year of our warranties allows you to use your own sourced fully qualified engineer (at your own cost) to assess the problem. This must be followed by a full engineer’s report sent back to us. Once approved by Aquilo Ltd, the parts required will be sent to your desired location. We request that the defective parts are to be sent back on repair of the unit. Failure to send these defective parts back is unacceptable and will result in a full invoice for the replacement parts.

For equipment installed into a mobile catering unit, a non-mainland UK premises or an offshore site will invalidate our standard warranty stated on our product pages within this website. In some our warranty may be limited to a parts only warranty. Please call our office for further information.

3rd Party Websites

We may occasionally link to other 3rd party websites. Aquilo Ltd is not responsible for and does not endorse the content that is published on these websites.

Contact for Website Queries

If you’d like any more information or clarification on the above, please get in touch via or call us on 0800 093843


We do as much as possible to ensure that products are delivered to you on time and that you will receive them by the estimated delivery date on the website or as communicated to you. However, Aquilo Ltd is not liable for any delays.

Delivery will be to kerbside only unless prior arrangements have been made. The delivery person/driver may at his/her discretion assist with delivering the goods to a location within the premises nominated by the customer, at the customer’s sole risk.

Deliveries take place between the hours of 8am-6pm Monday to Friday.

For large items the chosen delivery address must be accessible by an 18-ton lorry, please contact Aquilo Ltd if your site has any access restrictions. Failure to disclose such information may result in extra costs being incurred by a failed/aborted delivery.

When a product is delivered to you, the first thing you must do is inspect the goods for any damage. Failure to check the goods and document any damage with the driver will result in a claim for damage being rejected. Signing unexamined is not acceptable. In the event that the driver will not wait for you to inspect the goods, please sign for as ‘Damaged’. Once signed as damaged, you must report the damage to Aquilo Ltd in writing within 24 hours to make a claim. If an item has been installed this would deem the product being accepted by the customer and claims for damages may also be rejected.

The buyer must inspect the received goods immediately upon delivery for possible deviations with what has been agreed on. Any complaints regarding the delivered goods must be submitted to Aquilo Ltd in writing within 24 hours of delivery. After the expiration of the terms, the delivery shall be deemed irrevocably and unconditionally accepted by the buyer.

Delivery does not include the removal of old units or disposal of packaging materials (pallet, wrapping etc…). Collection and disposal of old units can be selected on a number of our products, in such cases where this service has been requested you must ensure that the items have been unplugged, disconnected, emptied and made ready for collection outside of the premises. If the collection fails you will still be invoiced the full amount and further collection charges may apply should you wish to rearrange the collection and disposal.

We will charge a re-delivery fee if no one is available on site to take delivery of the goods.

A 25% restocking fee of the item’s value will be charged if delivery fails due to any of the points above, or if the product is returned and is not faulty. Please note that once an order has been placed and despatched the restocking fee will still apply.

Please DO NOT book any fitters or installers of the equipment ordered until after the goods have been delivered and inspected by yourself. We will not take any responsibility for any costs incurred as a result of arranging this in advance of delivery.

(Note: Highlands and islands may incur a surcharge).

Customised/Made to Order Goods

When customised or bespoke goods are ordered we will not accept ANY returns. You are responsible for ordering suitable goods for your requirements. If, however the goods are damaged, please notify Aquilo Ltd in writing and sign as damaged upon delivery. No claims against damage will be accepted if you have signed for goods without indicating any damage.


Goods sold in the UK mainland may be returned at the customers own cost for a refund providing the product(s) are unused and in their original packaging (this includes any laser film). This excludes customised / made to ordered goods (See above). The restocking charge for returned items is 25% of the full invoiced amount. No goods are accepted for return after 14 days.

Please note, once an order has been placed and despatched the 25% restocking fee will still apply.

Refunds will only be paid once the returned goods have been inspected and after deduction of any restocking charges have been made. We will also deduct any costs for repairing any damage or replacing any missing components that were supplied with the original order.


Retention of Title

Notwithstanding that the goods have been delivered and accepted by you the ownership or legal title to the goods will not pass to you until you have paid in full for the goods supplied and there are no other sums of money due from you to Aquilo Ltd. Until this time you will store or mark or keep the goods supplied in such a way as to make them clearly identifiable as our property.

Until such time all sums due to Aquilo Ltd have been paid in full you will at Aquilo Ltd.’s request deliver up the goods and you acknowledge that Aquilo Ltd will be entitled to enter any premises owned or occupied or controlled by you where the goods are situated for the purpose of recovering and repossessing the goods.