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Warranties and Liability
If you come across any faults or issues with your product after you have purchased it, your first port of call should be the comprehensive user manuals that we provide. Please get in touch with us directly if the troubleshooting guides are unable to help.
Aquilo Ltd’s warranty is usually 2 years with the first-year parts and labour and the second year being parts only.
If your item requires a warranty call, please follow our warranty procedure detailed with your purchase. For more information about warranties, please read our warranty information page.
In the event of a failure or breakdown of the goods supplied within the warranty period you must inform us as soon as you become aware of the defect or failure and in any event before the expiry of the warranty period. Aquilo Ltd will not accept responsibility for any defect or failure of the goods notified after the expiry of the warranty period whenever the defect or failure occurred.
Aquilo Ltd.’s product warranty stated on the website product page, order confirmation email and invoice email overrides any warranty details printed in the brochure or found on any other external media.
We reserve the right to take a debit or credit card or other type of payment in advance of arranging a warranty service call. The payment will be refunded if the fault is covered by our manufacturer’s warranty but will be retained if the product fault or defect is not covered. Examples of exclusions include, but are not limited to; incorrect installation, damage, misuse or lack of maintenance including cleaning.
Aquilo Ltd is not liable for any lost profits or business interruption that may have directly, indirectly or incidentally arisen from a faulty or defective unit. It is the customers responsibility to plan and prepare for such instances.
The Customer agrees that Aquilo Ltd will not be liable for any losses or damage suffered by the Customer including but not limited to damage to neighbouring or connected items or premises, consequential loss, loss of business, business interruption or loss of time due to the use or purchase of the Goods by the Customer. Aquilo Ltd will not be liable for any additional damage caused by the Customer’s failure to report a fault or defect in good time or failure to provide reasonable access to the Goods for repairs, service or engineer visits. Nothing in this agreement shall exclude Aquilo Ltd statutory liability for injury or death.
(Note: Highlands and islands may incur a surcharge).
Parts Only Warranty
A parts only warranty which applies in the second year of our warranties allows you to use your own sourced fully qualified engineer (at your own cost) to assess the problem. This must be followed by a full engineer’s report sent back to us. Once approved by Aquilo Ltd, the parts required will be sent to your desired location. We request that the defective parts are to be sent back on repair of the unit. Failure to send these defective parts back is unacceptable and will result in a full invoice for the replacement parts.
For equipment installed into a mobile catering unit, a non-mainland UK premises or an offshore site will invalidate our standard warranty stated on our product pages within this website. In some our warranty may be limited to a parts only warranty. Please call our office for further information.