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Shipping & Returns


Standard 3 working day delivery (UK Mainland) - FREE

This standard delivery assumes a kerbside site with clear access. This is for a one man delivery and does not allow for steps or other obstacles. Any delivery restrictions, such as access (vehicles can be up to 18ton), parking etc, must be advised so that any extra costs to make the delivery can be quoted if necessary.

Standard Delivery (to specific postcodes) - POA

AB, IV, KW, PA and PH postcodes - as above, but please contact us for details.

Added value services - POA

A range additional services - please contact us. Options such as:

  • Unpack and position new appliance including packaging being removed from site
  • Removal and safe disposal of old units (following the WEEE directive). Old units must be disconnected, empty, clean and in a safe condition to transport
  • Stairwalkers – available on some products



Goods sold in the UK mainland may be returned at the customers own cost for a refund providing the product(s) are unused and in their original packaging (this includes any laser film). This excludes customised / made to ordered goods (See above). The restocking charge for returned items is 25% of the full invoiced amount. No goods are accepted for return after 14 days.

Please note, once an order has been placed and despatched the 25% restocking fee will still apply.

Refunds will only be paid once the returned goods have been inspected and after deduction of any restocking charges have been made. We will also deduct any costs for repairing any damage or replacing any missing components that were supplied with the original order.

Click here to see our full terms and conditions.